Some quotes from [www.justanswer.com] concerning Trinity de Guzman's company Your Highest Truth Healings Inc. DBA Ayahuasca Healings:
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I purchased a retreat in Peru.
12 days before I was to leave I received a video blog update stating that the clinician that was going to be conducting the retreat was no longer and it was going to be moved to a different location which was still undisclosed.
Hence, this was no longer anywhere near what I had originally purchased.
I emailed the retreat company with no answer upon refunding me. I then did more research on this company and discover that they have been scamming people And holding these retreats illegally there are several accredited articles as well as video blogs some former employees stating as such. As well as a Facebook support group for people who have been scammed by them.
I then email the company back because I was not getting any phone calls returned stating what I had found and that if I did not receive any correspondence I would contact an attorney.
Then I did receive an email back sitting I would be refunded fully in 5 to 10 business days yesterday was the 10th day. I sent an email that morning telling him I would be expecting the money at the end of the day otherwise I would have to pursue this further and I didn't receive an email back .
So that I had sent another email upon which the owner once again did tell me that they would refund me but it was going to take another 5 to 10 business days and if I could be patient.
Basically saying they didn't have the money and if I were to go into dispute I wouldn't get my money back because of the disclaimer of canceling a retreat with in the allotted amount of time.
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You do have an issue here. You have a case for breach of contract and also for unfair and deceptive practices and they are trying to bully you regarding not suing them. If they fail to provide a service contracted for and then make substantial changes to the terms of the contract as you specified above, they are in breach of the contract and you are entitled to sue if they refuse to provide your refund.
The problem is that if they are in Canada which is where their actual location is it seems, to sue them you would need an attorney in Canada to do so
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If you charged this by credit card, this could be your best recourse because you can call the credit company and report this as fraud and ask the credit card company to do a charge back